Business Model: Autonomous Automation
Customers buy work getting done, not software licenses. Domain SLMs + subscription pricing per discipline.
Autonomous Automation: Why This Model Wins
Autonomous automation subscription replaces traditional SaaS licensing. Customers subscribe to back-office automation per discipline — AP, customer support, procurement. They buy operational outcomes, not software.
Revenue Streams
Autonomous automation subscription per discipline. Land with one discipline, expand to more. Professional services for onboarding. BPO channel revenue (Apexon, others).
Cost Advantage: SLMs
SLMs handle 70% of requests at ~$0 cost. LLMs only for complex tasks (30%). Neptune RAG eliminates $2-5K/mo vector DB costs. Hybrid DAG orchestration: 40% cost reduction.
Expansion Model
Land with AP automation → expand to CS, Procurement, HR, Kaizen. 125-140% net revenue retention. Each new discipline increases customer stickiness.
Autonomous automation subscription aligns incentives: customers pay for outcomes, not seats. Domain SLMs make this economically viable.
Why Autonomous Automation Wins
Customers buy work getting done — not platform licenses, not per-seat fees. Our autonomous automation model delivers back-office outcomes as a service subscription.
Customer-Aligned Incentives
Subscription per discipline means customers only pay for services they use. Expansion is natural as they see results.
Transparent Measurement
Built-in analytics dashboards track automation effectiveness, cost savings, and SLM performance in real-time.
Defensible Pricing
Autonomous automation tied to business outcomes. Domain SLMs create switching costs. Three-layer architecture adds governance layer competitors lack.
Expansion Revenue
Start with one discipline, expand to more. 125-140% NRR as customers add AP, CS, Procurement, HR.
Platform Efficiency: V2 Architecture Value
Domain SLMs handle 70% of requests at ~$0 cost. Methodology guardrails ensure enterprise quality. Self-healing pipelines with 24 feedback loops adapt in real-time.
Unit Economics: Best-in-Class SaaS
Exceptional metrics across all dimensions
Why These Metrics Are Exceptional
Low CAC
High LTV
Fast Payback
High Margins
Cost of Goods Sold (COGS) Analysis
Full transparency on cost to serve customers
Year 1 COGS per Customer (Includes Implementation)
| Cost Category | Annual Cost | % of COGS | Notes |
|---|---|---|---|
| Cloud Infrastructure | $12,000 | 26% | AI services, LLM inference, storage, compute |
| Customer Success | $12,000 | 26% | 0.1 FTE allocation per customer (~$120K salary) |
| Technical Support | $6,000 | 13% | Engineering support, troubleshooting, escalations |
| DevOps & Operations | $4,000 | 9% | Platform maintenance, monitoring, incident response |
| Tools & Security | $2,000 | 4% | Compliance tooling, monitoring, security scanning |
| Implementation (one-time) | $10,000 | 22% | Intelligent schema discovery (5-min automated onboarding), custom workflow configuration, training |
| Year 1 Total COGS | $46,000 | 100% |
Year 2+ COGS per Customer (Steady State)
| Cost Category | Annual Cost | % of COGS | Notes |
|---|---|---|---|
| Cloud Infrastructure | $12,000 | 33% | AI services, LLM inference, storage, compute |
| Customer Success | $12,000 | 33% | 0.1 FTE allocation per customer |
| Technical Support | $6,000 | 17% | Engineering support, troubleshooting |
| DevOps & Operations | $4,000 | 11% | Platform maintenance, monitoring |
| Tools & Security | $2,000 | 6% | Compliance, monitoring, security tooling |
| Year 2+ Total COGS | $36,000 | 100% |
💡 AWS Strategic Partnership Impact
$150K AWS credits (Q1-Q3 2026) reduce effective cloud infrastructure costs during 2026 by ~$12.5K/month. For early customers onboarded in 2026, this improves Year 1 gross margins from 87.9% to approximately 90-91%, accelerating the path to best-in-class profitability while providing AWS technical resources and Bedrock optimization support.
Path to 93.7% Gross Margin
COGS reduction roadmap at 100+ customers
Cloud Provider Enterprise Discounts
Current: $12,000/year per customer
At 100+ customers: $9,000/year (25% savings via enterprise agreements and committed use discounts)
Customer Success Automation
Current: $12,000/year (0.1 FTE)
At 100+ customers: $8,000/year (self-service portal, automated health monitoring)
Platform Maturity
Current: $6,000/year (technical support) + $4,000/year (DevOps)
At 100+ customers: $4,000 + $2,000 (automated troubleshooting, self-healing infrastructure)
Onboarding Templates
Current: $10,000 one-time implementation
At 100+ customers: $6,000 (domain SLMs per discipline with automated schema discovery, 2-4 hour onboarding)